Job Description

Responding to queries

: Respond to customer questions via phone, email, and social media

Handling complaints

: Address customer complaints about products, deliveries, and billing

Problem solving

: Troubleshoot issues and provide solutions like refunds or discounts

Processing orders

: Use technology to process orders and transactions

Providing information

: Offer detailed information about products and services

Conflict resolution

: Prioritize customer relationships and resolve conflicts

Collaboration

: Work with other teams to improve customer satisfaction

Record keeping

: Maintain records of customer interactions and transactions

Training

: Participate in training programs to improve customer service skills
Customer care skills

Communication

: Listen carefully and empathetically to understand customer needs

Conflict resolution

: Use patience, emotional intelligence, and active listening skills

Product knowledge

: Maintain a high level of company product knowledge

Teamwork

: Work well with colleagues and the larger team

File management

: Use file management, spreadsheet, and word processing software
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Life insurance Provident Fund
Schedule:

Day shift Morning shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Speak with the employer

+91 9000587895