Customer Care Executive
Job Description
Please find the JD details for your reference.
Position : International Voice Process
Role :Permanent Opportunity
Mode: WFO - Permanent role
EXPERIENCE-: 1 - 3 years
Job description :
What type of questions do you get from customers?
On average how many calls do you handle in a day?
Please tell me about KPI's and Metrics,
What is your AHT(Average Handle Time)?
Tell me about FCR(First Call Resolution)?
How do you greet customers?
How do you pre-close the call?
How do you check CSAT(Customer Satisfaction)?
Any random question like favourite movie, memorable day, tough situation handled etc.?
How do you maintain call etiquettes?
LOCATION - HYDERABAD - Hi-tech City, Madhapur, Telangana
TECH MAHINDRA
(INTERNATIONAL VOICE INBOUND)
Exp- 1-3 Yrs
CAB FACILITY Available drop and pickup
On-site Job profile (WFO)
5 days Working Module
US Process ( 6:00 PM to 3: AM)
Rotational week off
Job Type: Full-time
Pay: Up to ?450,000.00 per year
Schedule:
• Day shift
• Rotational shift
Supplemental Pay:
• Shift allowance
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• Customer support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Work Location: In person
Speak with the employer
+91 8121626746
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Job Detail
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Job IdJD3507828
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTS, IN, India
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EducationNot mentioned
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ExperienceYear