Job Description

Job description

FERTY9 FERTILITY CENTER, BANJARA HILLS BRANCH IS LOOKING FOR CUSTOMER CARE EXECUTIVE

Job Location: BANJARA HILLS, HYDERABAD.

Experience required: 2 - 5 yrs of relevant experience

Educational Qualification: ANY DEGREE

Preferred Only Female Candidates

Job Responsibilities:

• To remain well-groomed as per company policy.
• Handling telephonic inquiries of the patients and keeping a record of the same.
• Booking new and follow-up appointments of the patients online and directly in Palash
• Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.
• Greeting and welcoming the patients/guests/consultants both voice and face-to-face.
• Assisting patients to fill-up the registration form and then registering patients in Palash
• Collecting payments and generating receipts for the patients.
• Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.
• Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.
• Following the patient flow as per standards and coordinating the same with other roles in the center.
• Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.
• Managing the patients waiting time in peak hours.
• Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee, and notices).
• Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.
• Obtaining and entering new patient demographics.
• Reviewing all forms for accuracy and completion according to Canter policies prior to accepting.
• Billing for the patients and closure of account on daily basis before leaving.
• Collecting feedback forms from the patients and documenting the same. End of the day preparing and analyzing reports to manager (feedback and other reports).
• Appointment booking and follow ups for OPD patients.
• Rescheduling of the OPD appointments.
• Daily reports sending it to all concern Departments.

Skills Required:

Good communication skills.

Excellent organizational skills.

Ability to perform well under pressure.

Excellent interpersonal skills

Interested candidates may please email their updated resumes to hr.kurnool@ferty9.com or what's app me on this number +91 9390608909

Job Type: Full-time

Benefits:

• Health insurance
• Provident fund

Schedule:

• Day shift

Work Location: In person

Application Deadline: 31/10/2024.

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Language:

• Telugu (Required)
• English (Required)

Work Location: In person