Job Description

According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows:

• Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
• Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
• Analyzing and reporting customer data to devise new strategies or update the existing ones
• Communicating with them through various omnichannel channels, including email, social media, phone or SMS
• Making appointments that fit into the schedule of the client and the customer.
• Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
• Assisting them if they are facing a problem and troubleshooting it.
• Ensuring the customer has a positive experience with the company.
• Fostering a healthy relationship between the client and the customer.
• Overseeing timely delivery and payment of sales orders.
• Handling all Voice and Non-Voice Processes in BPOs & Call centers.

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?13,000.00 per month

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person