Job Description

Key Responsibilities:

• Deliver effective training sessions for the Customer Care Executive (Non-Voice) role, ensuring alignment with project requirements such as KYP and DDU-GKY.
• Develop training content and materials, focusing on customer care skills, communication, problem-solving, and process adherence.
• Assess trainee performance through evaluations, mock scenarios, and assignments, ensuring readiness for job responsibilities.
• Provide guidance and mentoring to trainees to enhance their skills and confidence for real-world applications.
• Collaborate with project managers and stakeholders to ensure training objectives are met.
• Maintain detailed records of training sessions, attendance, and progress reports for compliance and project tracking.

Qualifications and Skills:

• Experience:
• Proven experience in KYP, DDU-GKY, or similar skill development projects.
• Prior experience as a trainer or in a customer care role is highly preferred.
• Certifications:
• Trainer of Trainers (TOT) certification is preferred.
• Skills:
• Strong communication and interpersonal skills.
• Proficiency in training methodologies, session planning, and delivery.
• Ability to use digital tools for non-voice customer care processes.
• Education:
• Bachelor's degree in a relevant field (preferred).

Job Type: Full-time

Pay: ?10,000.00 - ?16,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• total work: 2 years (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person