Job Description

Job Title: Customer Care Executive (Telugu Language)

Experience Required: Freshers OR experience upto 4 Years

Salary: Up to ?23,000 per month

Location: Gurugram

Job Type: Full-time

:

We are seeking dynamic and skilled Customer Care Executive to join our team in Gurugram. The ideal candidate will have 0 to 4 years of experience in customer support or a similar role with excellent communication skills in Telgu and English.

Key Responsibilities:

Provide high-quality customer support via live phone, ensuring timely and accurate responses to customer queries.

Troubleshoot customer issues, provide solutions, and escalate complex concerns when necessary.

Document customer interactions, ensuring that all relevant information is captured in the system.

Collaborate with team members and supervisors to ensure service quality and customer satisfaction.

Stay updated with product/service knowledge to assist customers effectively.

Meet or exceed performance metrics, including chat response times, resolution times, and customer satisfaction scores.

Requirements:

0 to 4 years of calling experience.

Excellent communication skills (written and verbal) in Telgu & English.

Strong problem-solving skills with the ability to think on your feet.

A customer-centric attitude with a focus on providing excellent service

Additional Skills:

Ability to manage stress and perform well under pressure.

Strong attention to detail and organization.

Team player with a collaborative mindset.

Job Types: Full-time, Permanent

Pay: ?21,000.00 - ?23,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Overtime pay
• Shift allowance

Language:

• Telugu (Required)

Work Location: In person