Job Description

: Customer Care Executive ( telugu & tamil )

Position: Customer Care Executive

Location: Indore

Salary Range: ?25,000 to ?35,000 per month

Job Type: Full-time

Industry: International Sales (Voice Process & Non-Voice Process)

Responsibilities:

• Handle customer inquiries via phone, email, or chat in a professional and courteous manner.
• Provide accurate information about products, services, and company policies.
• Assist customers with order placement, tracking, and returns.
• Resolve customer complaints and escalate issues as needed.
• Maintain customer records and update databases.
• Collaborate with other teams to ensure timely resolution of customer queries.
• Follow communication procedures, guidelines, and policies.

Requirements:

• Excellent verbal and written communication skills in English.
• Ability to empathize with customers and provide effective solutions.
• Strong problem-solving skills.
• Proficiency in using computers and customer service software.
• Prior experience in a customer service role is preferred but not mandatory.
• Willingness to work in rotational shifts.

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Monday to Friday
• Morning shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus

Application Question(s):

• fluent English

Education:

• Diploma (Required)

Work Location: In person