Working Days (Weekly): Monday to Saturday (6 Days)
Paid Leave: Sunday off and one medical leave in a month
Responsibility
A
customer care executive
is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including:
Answering Phones
: They handle incoming calls from customers, addressing inquiries, providing support, and resolving issues.
Email and Social Media Communication
: They curate streamlined communication via email and social media platforms for offers, updates, and more.
Issue Resolution
: Customer care executives deal with customer issues and provide easy-to-follow solutions.
Order Management
: They manage payment and delivery of customer orders.
Product Assistance
: Helping customers choose the right product based on their requirements and budget.
Complaint Handling
: Timely management of customer concerns and complaints.
Promotions and Deals
: Informing customers about upcoming promotions or deals.
Building Rapport
: Establishing positive relationships with clients and customers.
Data Analysis
: Creating reports based on customer satisfaction statistics.
Appointment Scheduling
: Fixing appointments based on customer availability
Job Types: Full-time, Fresher
Pay: From ?7,000.00 per month
Benefits:
Paid sick time
Paid time off
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Ability to commute/relocate:
Shrinathpuram, Kota, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education: