Job Description

1. Handle incoming customer inquiries through various communication channels (phone, email, chat)

2. Provide accurate and timely information to customers regarding their inquiries or concerns

3. Resolve customer complaints and escalate complex issues to the appropriate departments

4. Maintain a high level of professionalism and empathy while interacting with customers

5. Document customer interactions and update relevant information in the database

6. Collaborate with team members to improve overall customer satisfaction

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ?9,143.66 - ?31,708.65 per month

Benefits:

Paid sick time Paid time off Provident Fund
Schedule:

Day shift Evening shift Monday to Friday Morning shift Night shift Rotational shift UK shift US shift Weekend availability
Supplemental Pay:

Performance bonus Shift allowance Yearly bonus
Education:

Bachelor's (Preferred)
Experience:

Technical support: 1 year (Required) total work: 1 year (Required) Customer service: 1 year (Required)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person