Job Description

Job Title: Customer Support Executive

Location: Sitapura Industrial Area, Jaipur

Employment Type: Full-Time

Salary Range: ?15,000 to ?20,000 per month

About Us: High Up Solar System is a pioneering company dedicated to harnessing solar energy for a sustainable future. We are committed to innovation, environmental stewardship, and providing exceptional service to our clients. Join us in our mission to make solar energy accessible to everyone.

Job Overview :We are seeking a motivated and customer-oriented Customer Support Executive to join our team. The ideal candidate will have a B.Tech degree and a passion for providing excellent service. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for our clients.

• Key Responsibilities :Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about our products and services, assisting customers with their needs.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to improve customer satisfaction and streamline processes.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Gather feedback from customers to identify areas for improvement.
• Qualifications :Bachelor's degree in Technology (B.Tech) or a related field.
• Minimum of 1-2 years of experience in customer support or a similar role preferred.
• Strong communication skills, both written and verbal.
• Proficiency in using customer support software and Microsoft Office Suite.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced environment and manage multiple tasks.
• A passion for sustainability and renewable energy is a plus.
• What We Offer :Competitive salary in the range of ?15,000 to ?20,000 per month.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to contribute to meaningful projects that make a difference.
• Dress Code : Formal attire is required for all interviews.
• Application Instructions : Please bring a hard copy of your resume to the interview.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Cell phone reimbursement

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9680099400