Customer Care Executive
Job Description
Job Responsibilities are:
- To assist customers with any order related queries or issues, via emails or by phone.
- Communicate promptly any information to customers about their orders.
- To help customers register online and/or to process their orders.
- Professionally deal with complaints and escalation process where necessary.
- Liaise with courier companies over issues raised by customers with regard to either orders or returns.
- Maintain a high level of service awareness at all time.
- Managing all returns and exchanges.
- Build relationships with customers and ask for positive feedbacks/reviews.
- Listen and respond to customers' needs and concern and help them to shop on our website.
- Keep records of customer interactions.
Job Type: Full-time
Pay: ?10,000.00 - ?15,000.00 per month
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
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Job Detail
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Job IdJD3398523
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRJ, IN, India
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EducationNot mentioned
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ExperienceYear