Job Description

Job Profile: Customer Care Executive

Location: Jaipur (Work From Office)

Salary: ?27,000 to ?32,000 CTC (Annual Income) - Based on interview, experience, and qualifications

Responsibilities:

- Escalate customer queries via call, phone, chat, and mail.

- Resolve issues for international customers.

- Provide the best resolution to customer queries.

- Maintain strong relationships with customers.

- Meet customer requirements and ensure satisfaction with effective resolutions.

Requirements:

- Qualification: 12th Pass

- Experience: Minimum 6 months required

- Skills:

- Excellent communication skills (Verbal & Written) - Most Important

- Basic computer knowledge

- Flexibility to work in a 24/7 environment (Night, Noon, Day) - 9-hour shifts as per business requirements

- Working Days: 6 days a week

Additional Benefits:

- Relocation Bonus: ?10,000 (International process) after probation period of 3 months

- Accommodation: Free guest house accommodation for 14 days (only stay).

- Travel Reimbursement: Up to ?700 for travel tickets

- Internal Job Posting (IJP): Eligible after 12 months across India

- Abroad Opportunities: Eligible after 18-24 months

Why Relocate to Jaipur?

- Cost of Living: Lower compared to metro cities; PG accommodation available for ?3.5K to ?5K.

- Travel Time: Shorter travel time within the city allows for personal time for hobbies, higher studies, or leisure activities.

- Safety: A peaceful and safe city for both male and female candidates.

- Recreation: Numerous historic sites for picnics and weekend getaways.

- Food: A wide variety of non-veg and veg options at reasonable prices.

- BPO Industry: Jaipur is emerging as a hub for BPOs due to lower costs and a healthier work-life balance.

Interview Process:

1. Briefing about the interview and job profile

2. HR Round - Telephonic

3. Operation Round - Video (Zoom/MS Teams)

4. Validation Round (At Jaipur office)

5. Documents Verification

6. Versant Test

Post-Selection:

- Letter of Intent (LOI) provided upon selection

- Candidates are expected to join within 3-5 days from the interview

- No leaves for the first 90 days, apart from week-offs

We look forward to welcoming dedicated and skilled individuals to our team!

Job Type: Full-time

Pay: ?27,000.00 - ?32,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Rotational shift
• UK shift
• US shift

Supplemental pay types:

• Commission pay
• Joining bonus
• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Preferred)
• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person