Job Description

As a Customer Care Representative at Laxmi enterprises, you will be an integral part of our customer support team. Your primary responsibility will be to handle incoming calls from customers, providing them with updates on their orders, addressing inquiries, and ensuring a seamless customer experience.

Key Responsibilities:

• Handle Inbound Calls: Answer customer calls promptly and professionally, addressing their concerns and providing relevant information about their orders.
• Order Updates: Keep customers informed about the status of their orders, including tracking details, delivery schedules, and any other relevant updates.
• Issue Resolution: Work efficiently to resolve customer concerns and issues, ensuring a high level of customer satisfaction.
• Customer Assistance: Assist customers with general inquiries, product information, and provide guidance on order-related matters.
• Documentation: Maintain accurate and detailed records of customer interactions and transactions.

Qualifications:

• Basic experience in customer service or a related field is preferred.
• Excellent communication skills, both verbal and written.
• Ability to handle challenging customer situations with empathy and professionalism.
• Basic computer skills and familiarity with customer support software.
• Strong multitasking abilities in a fast-paced environment.

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person