Job Description

Job Summary:

The Customer Care Executive handles customer inquiries and complaints, provides information about products and services, and ensures customer satisfaction.

Key Responsibilities:

1. Customer Interaction:

Handle calls, emails, and chats from customers.

Provide accurate information and support.

Assist with orders, cancellations, refunds, or exchanges.

2. Issue Resolution:

Identify customer needs and resolve complaints.

Escalate unresolved issues when necessary.

3. Product Knowledge:

Stay informed about company products and services.

4. Documentation:

Record customer interactions in the CRM system.

Prepare reports on customer interactions and resolutions.

5. Team Collaboration:

Work with other departments to ensure quality service.

Participate in team meetings and training.

6. Qualifications:

Education: High school diploma; bachelor's degree is a plus.

Experience: Customer support or client service experience.

7. Skills:

Good phone and listening skills.

Clear communication and presentation skills.

Ability to multitask and manage time well.

Familiarity with CRM systems.

Proficiency in MS Office.

7. Personal Attributes:

Customer-focused and adaptable.

Patient and good at problem-solving.

Able to work under pressure.

8. Work Environment:

Full-time position with possible shifts on weekends and holidays.

Office-based with potential for remote work.

9. Compensation:

Competitive salary.

Job Types: Full-time, Fresher

Pay: ?9,000.00 - ?14,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Required)
• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Application Deadline: 31/07/2024