Customer Care Executive

Year Remote, India

Apply Now

Role Description

Respond to customer inquiries via phone, email, or chat in a timely and professional manner
Provide accurate and helpful information to customers regarding products, services, and company policies
Resolve customer complaints and issues, escalating complex cases to the appropriate team members when necessary
Troubleshoot technical problems and guide customers through step-by-step solutions
Document customer interactions, transactions, and feedback in the CRM system
Ensure customer satisfaction by building rapport, actively listening to their concerns, and exceeding their expectations
Collaborate with cross-functional teams to address customer needs and improve overall customer experience
Stay updated on product knowledge and industry trends to effectively address customer inquiries
Identify opportunities to upsell or cross-sell products and services to customers
Meet or exceed individual performance targets and metrics, such as response time and customer satisfaction ratings

Job Types: Full-time, InternshipPay: \xe2\x82\xb95,000.00 - \xe2\x82\xb97,000.00 per monthSchedule:

Education:

Work Location: Remote

Beware of fraud agents! do not pay money to get a job

MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.