Customer Care Executive
Job Description
Experience - 6 MONTH - 1 YR
: -
• Respond promptly and professionally to customer inquiries through phone, email, chat, and social media channels.
• Identify and resolve customer issues and complaints in a timely and effective manner, escalating complex problems to the appropriate departments when necessary.
• Maintain a thorough understanding of the company's products and services to provide accurate information and assistance to customers.
• Accurately document customer interactions, issues, and resolutions in the customer support system.
• Gather customer feedback and report recurring issues or suggestions to the management team to help improve products, services, and customer satisfaction.
• Adhere to established customer support processes and procedures, ensuring compliance with company policies and standards.
• Build and maintain positive relationships with customers to enhance their loyalty and satisfaction with the company.
• Collaborate with other team members and departments to resolve issues and improve customer service processes.
Job Type: Full-time
Pay: ?10,594.30 - ?15,000.00 per month
Schedule:
• Day shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Work Location: In person
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3481115
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationPB, IN, India
-
EducationNot mentioned
-
ExperienceYear