Job Description

Respond customer complaints or enquiry via phone, email, mail, or social media and calls to concerned departments, if required Greet customers warmly and ascertain problem or reason for calling. Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads. Maintain the tracker for enquiry follow up. Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month. Provide Information about new schemes and promotions to existing customers and well-wishers. Maintain the staff movement register (in-out with pass) , Visitors register for all type of visitors, feedback form \xe2\x80\x93customers Maintain Company Vehicle Register with use name and kilometer.In and out Kilometer Update & inform to fleet management section in case of damages or accidents. Maintain Stationary stock Register, Courier register \xe2\x80\x93 inward & outward, Check the courier service freight charges and maintain airway bills copy.. Keep records of customer complaint, register all complaints with bill details. Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept. Maintain high customer satisfaction pre & post sales. Coordinate & Provide 100% swift service availability to meet customer needs on incase of urgency. Confirm and ensure the complaints with invoice . Coordinate the complaints to manufacturer, if manufacture is not attending the complaint, provide our own service. If replacement or compensation allowed inform the customer and make sure it will get at the earliest. Verify and follow-up the payment outstanding customer, Follow up credit note 1. Co-ordinate with accounts dept. and company executive if any credit note issued related with customer service. 2. Cross check the credit note with compensation amount. Coordinate & Schedule technicians day to day route priority wise site visit. Ensure they collect customer feedback form and service report form after the site visit. Coordinate with Sales dept. regarding the complaints while collection of feedback, ensure the follow up call. Customer feedback taking the feedback after sales/service/ showroom visit Organization Core Values Establish inside and outside organization core values as below; \xc2\xa7 Relationship for Life \xc2\xa7 Customer Service and Satisfaction \xc2\xa7 Futuristic & Innovative \xc2\xa7 Teamwork for excellence \xc2\xa7 Responsible & Result Oriented \xc2\xa7 Win-Win Cooperation 1. EDUCATION AND EXPERIENCE Diploma/bachelor\xe2\x80\x99s degree in Administration or related field. Fresher/ Proven customer support experience SKILLS / BEHAVIORAL COMPETENCIES

• Good communications skills

• Ability to listen and active problem solving skills

• Good interpersonal skills

• Ability to handle pressure

Job Type: Full-time Salary: 910,000.00 - 912,000.00 per month Schedule:

• Day shift

Ability to commute/relocate:

• Payyanur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Speak with the employer
+91 9188610815