Job Description

Customer care Executive

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IMPORTANT Note to Candidates:

Answering the interview call is essential. If you can't commit, please don't apply.

You will receive a brief interview call within 3-5 days, so please stay alert.

If selected, you must attend a and WALK-IN interview in Bhubaneswar,

Proficient or Excellent English & Confidence Required

Work Mode: Work From Office

Fresher To experienced candidate must have on paper more than 6 month to 1 year experience

The budget is non-negotiable. Apply only if it aligns with your expectations.

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MAXIMUM BUDGET (Non-Negotiable): ?21,000 CTC in hand 16000Rs

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Location: Bhubaneswar

Shift Timing: 24/7 Rotational Shift

Female Window Shift Timing: 7 AM - 9 PM

Working Hours: 9 Hours

Working Days: 6 Days a Week

Cab: Not Applicable

Key Responsibilities:

Handle inbound and outbound calls, addressing customer queries and concerns.

Provide accurate information regarding products and services.

Maintain a high level of customer satisfaction through effective communication.

Document customer interactions and escalate issues as needed.

Collaborate with team members to achieve performance targets.

Requirements:

Minimum 6 months of relevant experience in a BPO environment (on-paper documents required).

Excellent verbal and written communication skills in English and/or local languages.

Strong problem-solving abilities and a customer-oriented mindset.

Ability to work in a fast-paced environment and handle multiple tasks.

Flexibility to work in rotational shifts, including weekends and holidays.

Job Type: Full-time

Pay: ?12,000.00 - ?16,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Bhubaneswar, Orissa: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Customer support: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Location:

• Bhubaneswar, Orissa (Required)

Work Location: In person