Job Description

Job Title: Customer Care Representative Responsibilities: - Provide exceptional customer service by addressing customer\'s inquiries and resolving issues promptly and effectively. - Maintain accurate customer records and update information as necessary. - Resolving problems by clarifying issues and by escalating unsolved problems. - Customer orientation and ability to adapt/respond to different types of characters Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. - Identify opportunities for process improvement and contribute to enhancing the customer care experience. Salary : Rs. 31,000-Rs. 38,000 plus Incentives. Shift : -Night shifts -Mon to Friday -US shift - Communication skills : Excellent communication skills required - Experience : Minimum 1 year of experience (international voice process is preferred) - Eligibility : Graduates - Job type : Full-time Eligibilty criteria : - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and the ability to think on your feet. - Ability to work well in a team-oriented environment. - Attention to detail and the ability to multitask effectively. Thank You. Job Types: Permanent, Full-time Salary: 31,000.00 - 38,500.00 per month Benefits:

• Health insurance
• Provident Fund

Schedule:

• Monday to Friday
• Night shift
• US shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any experience working in international BPO?
• Are you comfortable working in Night shifts?
• Are you an immediate joiner?

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)