Customer Care Executive
Year New Town, Kolkata, West Bengal, India
Job Description
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- Fixed Night Shift
- Good Communication Skills in English is Must
- Provide exceptional customer service to international clients via phone .
- Address inquiries and resolve issues regarding product/service offerings, billing, shipping, and other concerns in a timely and professional manner.
- Assist customers with order processing, returns, refunds, and exchanges according to company policies.
- Maintain accurate records of customer interactions, transactions, inquiries, and feedback using our CRM system.
- Collaborate with cross-functional teams including Sales, Logistics, and Product Development to escalate and resolve complex customer issues.
- Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate information and recommendations to customers.
- Identify opportunities to improve customer satisfaction, retention, and loyalty through proactive engagement and feedback analysis.
- Contribute to a positive and collaborative team environment by sharing knowledge, best practices, and insights with colleagues.
- Adhere to company guidelines, quality standards, and compliance regulations in all customer interactions.
- 12th pass or equivalent work experience.
- Fluency in English and proficiency in at least one additional language (written and verbal).
- Prior experience in customer service, preferably in an international or multicultural environment.
- Strong interpersonal skills with the ability to empathize, listen actively, and communicate effectively with diverse customers.
- Excellent problem-solving abilities and a proactive approach to resolving customer issues.
- Proficiency in using CRM software, helpdesk systems, and other customer support tools.
- Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.
- Flexibility to work non-traditional hours including evenings, weekends, and holidays as needed to support customers in different time zones.
- Passion for delivering exceptional customer experiences and building long-term relationships.
[Night Shift, Fixed Shift, Saturday&Sunday Fixed Off, floor Incentive ] Job Types: Full-time, Permanent Pay: \xe2\x82\xb915,000.00 - \xe2\x82\xb922,000.00 per month Benefits:
- Flexible schedule
- Fixed shift
- Monday to Friday
- Night shift
- US shift
- Weekend availability
- Higher Secondary(12th Pass) (Preferred)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Excellent English (Preferred)
- Night Shift (Required)
+91 8697441491
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Job Detail
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Job IdJD3307521
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNew Town, Kolkata, West Bengal, India
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EducationNot mentioned
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ExperienceYear