Job Description

Position: Customer Care Executive

Job type : Full-time, Permanent

Location: Pithampur (30 km from Indore)

CTC: Depends upon interview, upto 35k per month

Timings: 09 30 am to 5 30 pm (Monday to Saturday)

Experience: Minimum 2 years, preferably in B2B role

About Organisation:

Worth Peripherals Limited , a publicly listed company, is a leading manufacturer of corrugated boxes in India, catering to organizations like Hindustan Unilever, Adani, Parle, and many other companies across various industries. With a strong growth trajectory, the company is well-positioned for continued success.

Key responsibilities:

• Client Interaction and Issue Resolution
• Provide exceptional customer service and support to clients via phone, email, and in-person.
• Draft, format, and manage email communication with clients, ensuring clarity and professionalism.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Collaborate with internal teams to resolve customer issues and improve service quality.
• Order Processing and Fulfillment
• Ensure timely and accurate processing of orders and provide clients with updates as needed
• Collaborate with internal teams to process orders for timely delivery, resolve issues and escalate if required
• Client Relationship Management
• Maintain and build strong customer relationships to ensure satisfaction and loyalty.
• Continuously seek ways to improve customer service processes and enhance client experiences.
• Utilize MS Office applications to create, manage, and update customer-related documents and reports.
• Keep accurate records of customer interactions, transactions, and feedback.
• Added responsibilities as per performance.

Qualifications:

• Good english communication and interpersonal skills
• Proficiency in MS Office applications (Word, Excel)
• Proven ability to build and maintain positive customer relationships.
• Problem-solving skills and the ability to handle challenging situations with patience and tact.
• Previous experience in a customer care or customer service role is preferred.

Interview Process:

Telephonic and In-person Interviews

Job Types: Full-time, Permanent

Pay: Up to ?35,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Are you comfortable with office location in Pithampur

Language:

• English (Required)

Work Location: In person