Job Description

: Customer Care Executive

Role Overview:
The Customer Care Executive serves as the first point of contact for customers, addressing inquiries, resolving complaints, and providing information about products or services to ensure customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer complaints efficiently, escalating when necessary.
• Provide accurate product/service information and troubleshoot basic issues.
• Maintain a positive and professional attitude toward customers at all times.
• Document interactions and update customer records in the CRM system.
• Collaborate with other teams to resolve customer concerns.
• Follow up with customers to ensure resolution and satisfaction.

Requirements:

• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Basic computer proficiency and familiarity with CRM tools.
• Patience, empathy, and a customer-focused mindset.
• High school diploma; a bachelor's degree is preferred.
• Prior experience in customer service is an advantage.

Job Types: Full-time, Permanent

Pay: ?8,086.00 - ?15,899.02 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• Customer care Executive: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person

Speak with the employer
+91 8288841597