Job Description

Job Title: Customer Care Executive Location: Indore Job Type: Full-time Department: Customer Service Job Summary: We are seeking a dedicated and compassionate Customer Care Executive to join our team. The ideal candidate will provide exceptional service to our customers by addressing their inquiries, resolving issues, and ensuring overall satisfaction. This is a great opportunity for individuals passionate about helping others and enhancing customer experiences. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, or social media platforms. Assist customers in troubleshooting and resolving product or service-related issues. Process orders, refunds, returns, and exchanges in accordance with company policies. Provide clear, accurate, and relevant information to customers. Maintain a positive, empathetic, and professional attitude toward customers at all times. Record and update customer interactions and feedback in the CRM system. Collaborate with internal teams (e.g., sales, technical support, etc.) to resolve complex customer issues. Follow up with customers to ensure satisfaction and resolution of inquiries. Assist with customer feedback collection and suggest process improvements to enhance customer experience. Qualifications: High school diploma or equivalent; a degree in business, communication, or a related field is a plus. Excellent verbal and written communication skills. Strong problem-solving skills and attention to detail. Ability to remain calm and professional in stressful situations. Proficiency with customer service software (e.g., CRM tools, ticketing systems) and Microsoft Office Suite. Ability to work independently and as part of a team. Flexibility to work in shifts, including evenings, weekends, or holidays if required. Key Attributes: Patience and empathy. Strong interpersonal and communication skills. Positive attitude and proactive approach. Time management and organizational skills.

Job Type: Full-time

Pay: ?10,000.00 - ?23,000.00 per month

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Speak with the employer
+91 73541 17438