Job Description

Position: Customer Care Executive

Job type: Full-time, Permanent

Location: Pithampur (30 km from Indore)

CTC: Depends upon interview, upto 35k per month

Timings: 09 30 am to 5 30 pm (Monday to Saturday)

Experience: Minimum 2 years relevant experience, preferably in B2B role

Age: Minimum 27 years

About Organisation:

Worth Peripherals Limited, a publicly listed company, is a leading manufacturer of corrugated

boxes in India, catering to organizations like Hindustan Unilever, Adani, Parle, and many other

companies across various industries. With a strong growth trajectory, the company is

well-positioned for continued success.

https://www.worthindia.com/

Key responsibilities:

1. Client Interaction and Issue Resolution

? Provide exceptional customer service and support to clients via phone, email, and

in-person.

? Draft, format, and manage email communication with clients, ensuring clarity and

professionalism.

? Address customer inquiries, concerns, and complaints in a professional and timely

manner.

? Collaborate with internal teams to resolve customer issues and improve service

quality.

2. Order Processing and Fulfillment

? Ensure timely and accurate processing of orders and provide clients with updates as

needed

? Collaborate with internal teams to process orders for timely delivery, resolve issues

and escalate if required

3. Client Relationship Management

? Maintain and build strong customer relationships to ensure satisfaction and loyalty.

? Continuously seek ways to improve customer service processes and enhance client

experiences.

4. Utilize MS Office applications to create, manage, and update customer-related

documents and reports.

5. Keep accurate records of customer interactions, transactions, and feedback.

6. Added responsibilities as per performance.

Qualifications:

? Good english communication and interpersonal skills

? Proficiency in MS Office applications (Word, Excel)

? Proven ability to build and maintain positive customer relationships.

? Problem-solving skills and the ability to handle challenging situations with patience

and tact.

? Previous experience in a customer care or customer service role is preferred.

Interview Process:

Telephonic and In-person Interviews

Job Types: Full-time, Permanent

Pay: Up to ?35,000.00 per month

Schedule:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person

Expected Start Date: 31/10/2024