Customer Care Executive
Job Description
Qualifications and Skills
• Excellent communication skills (Mandatory skill)
• Problem-solving skills (Mandatory skill)
• Voice process experience (Mandatory skill)
• Empathy towards customers' concerns and issues
• Effective conflict resolution abilities
• Strong time management skills to handle multiple tasks efficiently
• Adaptability to changing environments and customer needs
Roles and Responsibilities
• Handle customer inquiries and complaints via phone, email, or chat
• Provide accurate, valid, and complete information by using the right methods and tools
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer
Job Type: Full-time
Pay: ?15,000.94 - ?22,653.82 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3398450
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMP, IN, India
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EducationNot mentioned
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ExperienceYear