Job Description

Job Title: Customer Care Executive

Job Location: Charni Road, Mumbai

: We are seeking a Customer Care Executive to join our team and help us maintainand improve our relationships with our customers. The ideal candidate will be passionate about deliveringexceptional customer service and will have excellent communication skills. They will be responsible formanaging customer inquiries, resolving customer issues, and providing product and service recommendationsto customers. This position requires the ability to work in a fast-paced environment, strong organizationalskills, and attention to detail.

Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner

2. Resolve customer issues by researching and identifying the root cause of the problem, and takingappropriate corrective actions

3. Build and maintain strong relationships with customers by providing excellent serviceand product recommendations

4. Provide customers with product information, pricing, and availability

5. Collaborate with other departments to ensure customer needs are met

6. Identify opportunities for process improvements and recommend solutions

7. Keep accurate records of customer interactions and transactions in our CRM system

8. Meet and exceed individual and team performance goals

9. Assist with general administrative tasks, such as filing, scanning, and data entry, as needed.

Qualifications:

Any graduate degree, or a degree in a related field

Excellent written and verbal communication skills

Strong problem-solving skills and ability to think critically

Ability to multitask and manage time effectively

Knowledge of CRM software and tools

Familiarity with customer service metrics and KPIs

Ability to work in a team-oriented environment

Working Schedule: Monday to Saturday (WFO)

9:30 am to 6:00 pm

About TBOF: Located in Maharashtra, India, Two Brothers Organic Farms follows the principles of organic and naturalfarming methods. We prioritize the use of natural fertilizers, composting, crop rotation, and biological pestcontrol to ensure the health and fertility of the soil. The farm avoids synthetic chemicals, pesticides, andgenetically modified organisms (GMOs) in its farming practices.Our primary goal is to increase three circles:

1. Circle of farmers doing sustainable agriculture

2. Circle of co-workers: Giving more socially humane standards to work

3. Circle of customers: Providing more customers with good food to have a positive impact on theirhealth If our vision excites you, we encourage you to apply & join our growing family!Check out more about us on oursocials :https://www.youtube.com/@TwoBrothersOrganicFarms

https://www.instagram.com/twobrothersorganicfarmsindia/

https://www.linkedin.com/company/two-brothers-org

Job Types: Full-time, Permanent

Pay: ?250,000.00 - ?300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person

Speak with the employer
+91 8087775708