Job Description

Job Title: Customer Care Executive

Location: Thane, Maharashtra
Overview : We are seeking a dedicated and enthusiastic Customer Service Support. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and the ability to solve problems efficiently. This role is perfect for someone with 0-3 years of experience in customer service or hospitality who thrives in a fast-paced environment.

Responsibilities :

Customer Focus : Provide outstanding customer service by creating positive experiences and demonstrating empathy in all interactions.

Communication : Engage with customers through clear and articulate verbal and written communication. Proficiency in vernacular languages is a plus.

Problem Resolution : Manage and resolve customer issues effectively, ensuring clear communication throughout the process.

Proactive Problem-Solving : Take a proactive approach to identify and resolve customer queries promptly.

Record Keeping : Maintain accurate records of customer interactions and transactions.

Team Collaboration : Work closely with team members to ensure customer satisfaction and consistent service delivery.

Requirements :

Experience : 1-3 years in a customer service role.

Education: Bachelor's degree in a relevant field.

Zealous Customer Focus: Utilize your experience in fast-paced customer service and hospitality roles to create positive customer experiences.

Articulate Communication: Possess strong written and verbal communication skills in English , with proficiency in vernacular languages being a plus.

Analytical Mindset: Excel at managing problem resolution with clear and concise communication.

Problem-Solving Skills: Passionate about seeking solutions and proactively resolving customer queries in a timely manner.

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)

Location:

• Kalyan-Dombivli, Maharashtra (Required)

Work Location: In person