Job Description

• Taking calls from our External & Internal customers on the dedicated Customer Care numbers.
• Disciplined in work and showing professional behaviour, working in team and able to handle work pressure.
• Replying to emails related to any type of queries received on the contact centre email id.
• Giving precise and accurate information on the queries related with Specimen, Reports or Queries related to test availability, Digital campaigns, camps, health packages, Discounts & offers, Special Promotional activities and other retail marketing activities.
• Managing leads and its conversion received through various sources like calls/email/website mobile app and social media and business sites.
• Arranging Home collection for patients received on contact center (Call and Email)/ Mobile App, Chabot and co-ordination for the same.
• Proactive communications to all stakeholders and external customers regarding new tests launched, new Testing Technology introduced, Special campaigns and promotional activities.
• Coordinating with Logistics & Accessioning (SRA) and all other lab departments extensively after Specimens are collected and received in the lab.

Job Types: Full-time, Permanent

Pay: From ?25,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Work Location: In person

Speak with the employer
+91 7977904405
Application Deadline: 10/08/2024