Customer Care Executive Mavelikkara
Job Description
Customer service
Address customer concerns about the gold loan process and available schemes. Respond to customer inquiries via phone, email, or live chat.
Customer acquisition
Attract new customers and improve client retention. Generate references and cross-sell products and services.
Customer relationship management
Maintain relationships with existing and potential customers. Provide after-sales service to existing customers.
Business growth
Ensure operational adherence to policies and practices. Manage the branch's gold loan portfolio. Prepare reports on branch performance.
Administrative tasks
Verify customer KYC and complete online registration. Maintain important registers at the branch level.
Follow up
Follow up with customers to ensure their needs have been met. Follow up for interest collection and NPA reduction.
Job Type: Full-time
Pay: ?14,000.00 - ?16,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Supplemental Pay:
• Performance bonus
Education:
• Higher Secondary(12th Pass) (Preferred)
Experience:
• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3517398
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMavelikara, KL, IN, India
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EducationNot mentioned
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ExperienceYear