Customer Care Executive (male)
Job Description
• Handle incoming and outgoing calls, emails, and chat inquiries professionally.
• Provide accurate information about services and company policies.
• Resolve customer complaints and escalate unresolved issues to supervisors when necessary.
• Maintain detailed records of all customer interactions in the system.
• Collaborate with internal departments to address and resolve customer concerns.
• Upsell or cross-sell products/services to meet revenue targets, if applicable.
• Monitor and follow up on customer feedback to ensure timely resolution.
• Ensure compliance with company policies and quality standards.
• Stay updated on product knowledge and industry trends to address customer queries effectively.
• Flexible to work, as per business requirements.
Job Type: Full-time
Pay: ?15,000.00 - ?18,000.00 per month
Benefits:
• Cell phone reimbursement
• Food provided
• Provident Fund
Schedule:
• Day shift
Supplemental Pay:
• Yearly bonus
Education:
• Bachelor's (Preferred)
Experience:
• Customer support: 4 years (Preferred)
Work Location: In person
Speak with the employer
+91 8086222291
Application Deadline: 31/12/2024
Expected Start Date: 01/01/2025
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Job Detail
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Job IdJD3568984
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKottayam, KL, IN, India
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EducationNot mentioned
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ExperienceYear