Job Description

- Greet patients and families warmly and provide a welcoming environment.

- Assist in scheduling appointments, either in person, by phone, or through online portals.

- Provide clear and accurate information regarding clinic services, policies, and procedures.

- Address inquiries and concerns promptly and professionally.

- Manage appointment schedules efficiently, ensuring minimal wait times.

- Confirm appointments and send reminders to patients and caregivers.

- Coordinate with nursing staff and physicians to accommodate urgent or special requests.

- Explain billing processes, fees, and payment options to patients and families.

- Verify insurance coverage and assist in completing necessary forms or claims.

- Resolve billing discrepancies or insurance issues in a timely manner.

- Serve as a liaison between patients, families, and healthcare providers.

- Advocate for patients' needs and concerns to ensure they receive appropriate care.

- Follow up with patients after appointments to gather feedback and address any issues.

- Ensure that all interactions with patients and families reflect the clinic's commitment to compassionate care.

- Handle complaints or escalations with empathy and strive for resolution.

- Monitor patient satisfaction and implement improvements based on feedback.

- Provide educational materials and resources to patients and families as needed.

- Offer guidance on preventive care, nutrition, developmental milestones, and other child health topics.

- Maintain accurate records of patient interactions, appointments, and inquiries.

- Adhere to privacy regulations and maintain confidentiality of patient information.

- Stay informed about clinic policies and procedures to ensure compliance.

- Collaborate with healthcare providers, nurses, and administrative staff to streamline patient care processes.

- Participate in team meetings and contribute ideas for improving customer care services.

- Foster a positive and supportive work environment through teamwork and effective communication.

- Seek opportunities for professional development and training related to customer service and healthcare administration.

- Implement feedback mechanisms to assess and improve customer care practices.

- Stay updated on industry trends and best practices in customer service.

Job Type: Full-time

Pay: ?8,000.00 - ?10,000.00 per month

Education:

• Bachelor's (Preferred)

Work Location: In person

Speak with the employer
+91 8925505419