Job Description

We are looking for a Customer Support Representative who embodies compassion and problem-solving skills, with a focus on building relationships to provide exceptional support to our international clientele. Below are the key responsibilities and qualifications for this role.

Key Responsibilities

• First-Class Support : Handle incoming customer inquiries via phone, delivering prompt and accurate solutions.
• Issue Resolution : Efficiently resolve customer concerns related to products or services, ensuring a seamless experience.
• Detailed Documentation : Maintain accurate records of customer interactions and resolutions within our CRM system.
• Escalation Management : Skillfully escalate complex issues to the appropriate teams while maintaining ownership until resolution.
• Product Expertise : Cultivate a deep understanding of our products, services, and policies to provide informed assistance.
• Collaborative Teamwork : Work closely with team members, sharing insights to continuously improve processes and customer satisfaction.
• Quality Assurance : Adhere to rigorous quality standards, KPIs, and company guidelines to deliver exceptional service.
• Global Mindset : Demonstrate cultural sensitivity and language proficiency to effectively interact with diverse customers.

Qualifications and Skills

• Education : High school diploma or equivalent; a college degree is preferred.
• Experience : Prior experience in customer service, call center, or a related field is advantageous.
• Language Proficiency : Fluency in English (verbal and written) is essential; additional language skills are a plus.
• Technical Savvy : Familiarity with CRM tools and call center software is beneficial.

Soft Skills

• Communication : Exceptional verbal communication and active listening skills.
• Problem-Solving : Strong problem-solving and critical-thinking abilities.
• Resilience : Ability to manage stress and maintain composure in challenging situations.
• Cultural Awareness : Adaptability and sensitivity to interact with diverse customers.

What We Offer

• Competitive Compensation : Competitive salary with performance-based incentives.
• Comprehensive Training : Robust training and onboarding program to equip you for success.
• Growth Opportunities : Opportunities for career advancement and professional development.
• Excellent Benefits : Health insurance, PF, and other company benefits (specific details may vary).

This role is ideal for individuals who thrive in dynamic environments and are passionate about delivering high-quality customer service. If you possess the required skills and are eager to join a global team dedicated to excellence, we encourage you to apply.

Job Types: Full-time, Permanent, Fresher

Pay: ?400,000.00 - ?700,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Work Location: In person

Expected Start Date: 03/01/2025