Job Description

Job description

Role: Customer Service Department: Service & Operations

Employment Type: Full Time Location - Jamshedpur

Position Overview:

We are seeking a dynamic and customer-focused individual to join our team as Customer Support

Associate for a Chat Process . In this role, you will be responsible for effectively handling Chat with customers, providing exceptional support, and ensuring a seamless customer experience. The ideal candidate possesses strong communication skills, a knack for problem-solving, and the ability to multitask efficiently.

Key Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shifts

Qualifications:

• High school or equivalent.
• Previous experience in a customer service or contact center role is a plus.

Age limit: 18 to 35 Years

Interview Rounds: HR Round->Operations Round-> Versant Test-

Walk-in : Zone 1 Mall, Reliance smart bazaar building Plot no-1560, NH-33, 3rd floor, PO, PS,

Mango, Jamshedpur, Jharkhand 831012

Job Type: Full-time

Pay: ?10,500.00 - ?15,000.00 per month

Compensation Package:

• Overtime pay
• Performance bonus
• Shift allowance

Schedule:

• Rotational shift

Education:

• Higher Secondary(12th Pass) (Required)

Language:

• English (Preferred)

Work Location: In person