Job Description

RAM Antivirus Pvt Ltd is looking for a dedicated and customer-focused Customer Care Executive to join our team. The ideal candidate will possess strong communication skills, have basic computer knowledge, and be able to handle customer inquiries effectively. This role is a great opportunity for recent graduates or individuals looking to build a career in customer service within the cybersecurity industry.

Key Responsibilities:

• Handle inbound and outbound customer queries via phone, email, and chat.
• Provide accurate information about RAM Antivirus products, services, and troubleshooting guidance.
• Resolve customer complaints, concerns, or technical issues efficiently and professionally.
• Escalate unresolved queries to the relevant departments or teams when necessary.
• Maintain and update customer interaction records in CRM systems.
• Assist customers with installation, activation, and renewal of antivirus software.
• Ensure customer satisfaction and build long-term relationships by providing excellent support.

Required Skills:

• Strong verbal and written communication skills.
• Basic computer literacy (MS Office, CRM tools, email).
• Good problem-solving skills and ability to troubleshoot technical issues.
• Ability to manage time effectively and handle multiple queries simultaneously.
• Customer service-oriented mindset with a focus on resolving issues promptly.

Qualifications:

• Bachelor's degree in any discipline.
• Freshers or candidates with prior customer service experience are encouraged to apply.
• Knowledge of antivirus software or cybersecurity is a plus but not mandatory (training will be provided).

Benefits:

• Competitive salary package.
• Opportunities for career growth within the company.
• Training and development in cybersecurity products.
• Friendly and collaborative work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ?8,000.00 - ?15,000.00 per month

Schedule:

• Day shift
• UK shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Diploma (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person