Job Description

Technical Support Executive

Job Duties:

1. Handling Calls:

• Managing a high volume of inbound and outbound calls via IVR (Interactive Voice

Response) in a timely and professional manner.

2. Communication:

• Communicating with customers through various channels, including email, Calls and

WhatsApp.

3. Customer Service:

• Identifying customer needs, addressing complaints, and offering suitable solutions.

4. Escalating Issues:

• Escalating unresolved issues to appropriate management or departments for further

action.

5. Follow-up:

• Conducting follow-up with customers to ensure issues are resolved to their

satisfaction.

6. Customer Records:

• Maintaining accurate customer information in the company's Customer Relationship

Management (CRM) system.

7. Reporting:

• Completing call logs and generating relevant reports for management.

Qualifications:

• A Bachelor's degree in a relevant field.

Knowledge, Skills, and Abilities:

• Communication Skills:

o Excellent verbal, written, and phone communication skills.

• Technical Proficiency:

o Basic computer proficiency and knowledge of reporting tools.

• Documentation Skills:

o Ability to maintain accurate documentation and reports.

• Technical Knowledge:

o Understanding of electronics and technical troubleshooting.

Work Experience:

• 0.6 to 2 years of relevant experience.

Job Type: Full-time

Pay: Up to ?25,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person