Job Description

Customer Care Executive
Minimum 12th qualified
Good Communication skills. (Fluent English)
Experience 0-2 years
Salary - 15k-18k

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products purchased from Website
• Assist customers with troubleshooting issues and guide them through solutions.
• Document customer interactions and maintain detailed records in our CRM system.
• Collaborate with other departments to resolve customer issues efficiently.
• Identify recurring problems and suggest improvements to enhance the customer experience.
• Stay updated on product knowledge, and industry trends.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous experience in customer support or a related field is a plus.
• Strong communication skills, both verbal and written.
• Problem-solving abilities and a proactive attitude.
• Proficiency in using CRM software and Microsoft
• IF YOU ARE INTERESTED THAN CONTACT IN THIS NUMBER - 85276 17711

Job Types: Full-time, Permanent, Fresher

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift
• Fixed shift
• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person