Job Description

Roles & Responsibilities

Handling incoming calls promptly and professionally to address customer inquiries, provide information, and resolve issues effectively. Ensuring each call is handled with a courteous and positive demeanor to leave a lasting positive impression.

Offering assistance to customers, ensuring they receive accurate and helpful information. Continuously updating knowledge on product enhancements to deliver the most current information.

Identifying issues that require advanced support and escalating them to appropriate departments or supervisors to ensure timely resolution. Providing a clear and concise summary of the issue to facilitate effective escalation and resolution.

Addressing and resolving customer complaints with empathy and professionalism, aiming to achieve customer satisfaction and retain their business. Following up with customers post-resolution to ensure their issues were fully addressed.

Job Types: Full-time, Fresher

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Morning shift

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9582088903
Application Deadline: 25/11/2024
Expected Start Date: 25/11/2024