Customer Care Executive
Job Description
Location- Gurgaon
Position- CCE
Salary - 25k to 30k in hand
Job description
• conducting customer satisfaction surveys to understand what areas of the company's services need improvements
• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
• curating streamlined email and social media communication mediums for offers, updates and much more
• dealing with customer issues and churning out an easy-to-follow solution
• managing payment and delivery of customer orders
• helping customers choose the right product for their requirements and budget
• handling customer concerns and complaints in a timely manner
• informing customers of upcoming promotions or deals
• establishing a positive rapport with all clients and customers in person or via phone
• forming reports based on customer satisfaction statistics and helping their team to develop new skills
• fixing appointments based on the availability of customers and clients
• interacting with customers to ensure they have a desirable and shareable experience
Job Type: Full-time
Pay: ?20,000.00 - ?30,000.00 per month
Schedule:
• Day shift
Experience:
• Customer service: 1 year (Preferred)
Language:
• English (Preferred)
Work Location: In person
Speak with the employer
+91 9910880000
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Job Detail
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Job IdJD3418163
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHR, IN, India
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EducationNot mentioned
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ExperienceYear