Customer Care Executive
Job Description
answer customer queries in a positive and effective manner, both via e-mail and over the phone
Identify and assess customers' needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Serve customers by providing product and service information and resolving product and service problems
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution
What we are looking for:
Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritise, and manage time effectively
Job Type: Full-time
Pay: ?24,000.00 - ?25,000.00 per month
Schedule:
• Day shift
Education:
• Bachelor's (Required)
Language:
• English (Required)
Work Location: In person
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Job Detail
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Job IdJD3398426
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHR, IN, India
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EducationNot mentioned
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ExperienceYear