Job Description

Job Summary:

As a Customer Care Executive responsible for handling Amazon and Flipkart customers, you will be the key point of contact for addressing customer inquiries, resolving issues, and ensuring a positive shopping experience across both platforms. This role requires exceptional communication skills, a deep understanding of e-commerce platforms, and a customer-first approach. You will manage a variety of tasks, from resolving order-related queries to handling complaints, ensuring high levels of customer satisfaction and loyalty.

Key Responsibilities:

• Customer Support:
• Respond promptly to customer inquiries from both Amazon and Flipkart via phone, email, and chat.
• Assist customers with order placement, tracking, returns, refunds, and product information across both platforms.
• Provide support with navigating the Amazon and Flipkart websites/apps, including account management and payment issues.
• Issue Resolution:
• Investigate and resolve customer complaints related to orders, deliveries, product defects, and more.
• Liaise with internal teams and platform support (Amazon/Flipkart) to address and resolve complex issues.
• Ensure that all customer concerns are resolved quickly, with follow-up to confirm satisfaction.
• Taking review from Customer:
• This is very important part in ecommerce industry as a brand we need reviews on daily basis on ecommerce which should be very well taken care of by you.
• Product Knowledge:
• Maintain comprehensive knowledge of the products listed on Amazon and Flipkart, including specifications, pricing, and promotions.
• Provide product recommendations and guidance to customers based on their needs.
• Customer Satisfaction:
• Strive to achieve and maintain high levels of customer satisfaction by delivering outstanding service.
• Collect and analyze customer feedback to identify trends and suggest improvements.
• Meet or exceed key performance indicators (KPIs) related to response times, issue resolution, and customer satisfaction.
• Documentation and Reporting:
• Accurately document customer interactions, issues, and resolutions in the company's CRM system.
• Generate regular reports on common issues, customer feedback, and areas for improvement.
• Monitor and report on customer service metrics for Amazon and Flipkart platforms.

Qualifications and Skills:

• Education: High school diploma or equivalent; a bachelor's degree is preferred.
• Experience: Previous experience in customer service, especially with e-commerce platforms like Amazon and Flipkart, is highly desirable.
• Communication Skills: Strong verbal and written communication skills in [relevant languages].
• Technical Skills: Proficiency in using CRM software, MS Office, and understanding of Amazon and Flipkart's seller/customer service portals.
• Problem-Solving: Excellent problem-solving skills with the ability to handle challenging situations effectively.
• Interpersonal Skills: Ability to build rapport with customers, demonstrating empathy and patience.
• Time Management: Strong multitasking abilities and efficient time management in a fast-paced environment.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and professional development.
• Employee discounts on company products.
• A supportive and inclusive work environment.

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

• Cell phone reimbursement

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Your current salary ?
• Are you in notice period or already left the job and can join immediately

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 2 years (Preferred)
• total work: 3 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person

Expected Start Date: 01/12/2024