Job Description

Job Title:

Customer Care Executive

Job Type:

Full-time

Experience:

2+yrs

Female candidate preferred

Job Summary:

We are looking for a dynamic and empathetic Customer Care Executive to join our team. The ideal candidate will be the primary point of contact for customers, ensuring excellent service delivery and resolving inquiries efficiently. You will play a crucial role in enhancing customer satisfaction and building long-term relationships.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or social media. Handle and resolve customer complaints with professionalism and a solutions-oriented approach. Provide accurate information about products, services, and policies. Process orders, forms, applications, and requests efficiently. Maintain detailed records of customer interactions and transactions using CRM tools. Escalate unresolved issues to the appropriate department or higher-level support. Follow up with customers to ensure their issues are resolved and they are satisfied. Identify and report recurring issues or feedback to help improve products and services. Stay up-to-date with company offerings, processes, and policies to provide accurate support.

Requirements:

Proven experience in customer service or a similar role. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Ability to handle multiple inquiries simultaneously and work in a fast-paced environment. Proficiency in using customer relationship management (CRM) software and other support tools. A positive attitude and a strong focus on customer satisfaction. Fluency in English Language

Preferred Qualifications:

Familiarity with e-commerce, retail, or a specific industry relevant to the company. Basic technical skills to troubleshoot common customer issues. Bachelor's degree in Business, Communications, or a related field is preferred.
share resume on 6264203749 and also share on mail hr@dermatics.in

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

Day shift
Work Location: In person