Job Description

:

Position Overview
We are looking for a dedicated Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, addressing their inquiries and resolving issues with efficiency and professionalism. Your goal will be to ensure a positive and seamless customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat with clarity and professionalism.
• Provide accurate information about our products or services and assist in resolving issues.
• Utilize Microsoft applications and other software tools to manage customer support efficiently.
• Multitask effectively while handling multiple customer interactions and applications.
• Troubleshoot and resolve customer concerns, ensuring timely and satisfactory outcomes.
• Maintain a positive and customer-focused approach in all interactions.

Requirements

• Education: Higher Secondary (12th Pass) or above.
• Skills: Strong communication skills (verbal and written) in English. Basic proficiency in Microsoft Office and other technical tools.
• Ability to multitask in a fast-paced environment.
• Must be willing to commute or relocate to Ahmedabad, Gujarat.

Benefits

• Competitive salary: ?19,000.00 - ?26,000.00 per month.
• Complimentary meals.
• Paid time off and Provident Fund.

Schedule

• 05:00 AM to 02:00 PM IST
• 06:30 PM to 03:30 AM IST
• 10:00 PM to 07:00 AM IST

Work Location

• In person at our Ahmedabad, Gujarat office.

If you are passionate about delivering exceptional customer service and thrive in a collaborative environment, we encourage you to apply. Join us and make a difference!

Job Types: Full-time, Permanent, Fresher

Pay: ?19,000.00 - ?26,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Schedule:

• Fixed shift
• Morning shift
• Night shift
• UK shift
• US shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Required)

Location:

• Navrangpura, Ahmedabad, Gujarat (Required)

Work Location: In person