Job Description

Job Summary

We seek a talented & passionate Back Office Support to join our team. The successful candidate will provide all the back-office support to the customer service team.

Role & responsibilities

• Order processing
• Handling queries from the Customer Service team
• Liaising with Pharmacies regarding stock and shipment
• Deal with courier companies for shipping queries & claims
• Handling a chargeback, payment disputes and processing payments
• Prepare various reports
• Manage orders and associated queries

Preferred candidate profile

• 2-3 Years of experience as a customer support representative
• Any Graduate
• Basic knowledge of MS Office
• Good Communication & Problem Solving
• Good knowledge of internet and e-commerce sites
• Very good written and spoken English language skills

Benefits

• Service recognition awards.
• Market-leading salary packages.
• Maternity & Paternity Benefits
• Medical Insurance Benefits

About company

Hexpress Healthcare Softech is a leading IT healthcare services provider based in Vadodara. We belongs to the same group as with Hexpress Healthcare Limited, a leading online healthcare provider based in London. We supply patients with health solutions and medical advice across multiple countries worldwide, continuously expanding into new markets. We were the first to provide an online consultation and prescription service, allowing our customers to safely order and receive medication from their homes. The Hexpress Healthcare group incorporates trusted brands such as HealthExpress, euroClinix and 121doc.

Hexpress Healthcare has been at the forefront of innovation in the e-health sector since our launch. Patient safety has always been one of our top priorities to guarantee service excellence. We combine excellent industry expertise with technical know-how and work closely with several medical and data protection regulators.

We have always set ourselves apart through the quality of our service. All our staff are extensively trained in best practices, ensuring effectiveness, efficiency and professionalism when dealing with sensitive information. Hexpress is proud to work with a highly professional and fully trained team.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• What is your CTC expectation?

Experience:

• total work: 2 years (Required)

Work Location: In person