Job Description

We are seeking a dedicated and empathetic Customer Care Executive to join our growing team. As a Customer Care Executive, you will be the first point of contact for our customers, resolving inquiries and issues promptly and ensuring a high level of customer satisfaction. This role requires strong communication skills, a problem-solving attitude, and a passion for customer service excellence.

Key Responsibilities:

• Customer Support: Provide exceptional customer service via phone, email, and live chat channels with excellent communication skill in English, Hindi and Gujarati.
• Issue Resolution: Address customer concerns, complaints, and inquiries with patience and empathy, aiming for first-call resolution.
• Product Knowledge: Develop a deep understanding of our products and services to effectively assist customers with their needs.
• Documentation: Accurately document all interactions and transactions with customers using Excel sheets.
• Feedback Management: Gather customer feedback and insights to improve our products and services continuously.
• Escalation Handling: Escalate complex issues to the appropriate department or senior personnel for resolution.
• Process Improvement: Identify opportunities for process improvements to enhance the customer experience.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?200,000.00 per month

Jadwal:

• Day shift

Upah Tambahan:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person