Job Description

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat regarding products, orders, and services.
• Assist customers with product information, availability, pricing, and shipping details.
• Process sales orders, track shipments, and ensure timely delivery.
• Resolve customer complaints, returns, and exchanges in a professional and efficient manner.
• Provide after-sales support and build strong relationships with customers to ensure repeat business.
• Support the sales team in managing and promoting products on the website.
• Assist in updating product listings, including descriptions, images, and pricing.
• Ensure a high level of customer satisfaction through proactive communication and timely resolution of issues.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Contribute to the optimization of the customer experience on the website.
• Collaborate with logistics, marketing, and other teams to ensure seamless operations.

Qualifications:

• High school diploma or equivalent (Bachelor's degree preferred).
• Previous experience in customer service or sales support, preferably in e-commerce or retail.
• Strong communication skills (written and verbal).
• Ability to multitask and handle a variety of customer issues in a fast-paced environment.
• Knowledge or interest in handlooms, handicrafts, or handmade products is a plus.
• Basic computer skills and familiarity with e-commerce platforms (Shopify, WooCommerce, etc.) is desirable.
• Strong problem-solving skills and attention to detail.

Preferred Skills:

• Experience with CRM software and ticketing systems.
• Knowledge of digital payment methods and order processing systems.
• Familiarity with social media platforms and digital marketing.

Job Type: Full-time

Pay: ?9,188.13 - ?18,000.00 per month

Schedule:

• Day shift

Education:

• Master's (Required)

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 8733999026