Customer Care Executive
Year Gandhinagar, Gujarat, India
Job Description
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- Answering incoming customer calls promptly and courteously.
- Making outbound calls to customers for follow-ups, surveys, or sales purposes.
- Addressing customer inquiries, providing information about products and services.
- Resolving customer complaints and issues efficiently and professionally.
- Offering technical support or guidance as needed.
- Updating and maintaining accurate customer information in the database.
- Logging details of customer interactions, complaints, and the actions taken.
- Promoting and selling products or services to potential customers.
- Meeting sales targets and contributing to the company\'s revenue.
- Diagnosing and troubleshooting customer problems.
- Escalating complex issues to higher-level support or relevant departments.
- Following up with customers to ensure their issues are resolved.
- Ensuring customer satisfaction with the provided solutions.
- Gathering customer feedback to improve services and products.
- Conducting customer satisfaction surveys.
- Collaborating with team members and other departments to resolve customer issues.
- Sharing insights and feedback to improve customer service practices.
- Participating in training sessions to stay updated on products, services, and customer service techniques.
- Continuously improving communication and problem-solving skills.
- Following company policies, procedures, and compliance regulations.
- Ensuring data privacy and confidentiality of customer information.
- Preparing and submitting regular reports on customer interactions and issues.
- Providing insights and recommendations based on customer feedback.
- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund
- Day shift
- Performance bonus
- Bachelor\'s (Preferred)
- total work: 2 years (Preferred)
- Customer service: 1 year (Preferred)
- Hindi (Preferred)
- English (Preferred)
- Gujarati (Preferred)
+91 8100888188
Expected Start Date: 01/06/2024
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Job Detail
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Job IdJD3307755
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGandhinagar, Gujarat, India
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EducationNot mentioned
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ExperienceYear