Job Description

Job Summary:
We are seeking an enthusiastic and customer-oriented Customer Care Executive to join our team. The ideal candidate will be the primary point of contact for our clients, offering support throughout the entire booking process, resolving travel-related inquiries, and providing exceptional service to ensure customer satisfaction and loyalty. This role is ideal for someone with a passion for travel, excellent communication skills, and the ability to handle a variety of customer needs efficiently.

Key Responsibilities:

• Customer Interaction:
• Respond to client inquiries via phone, email, and chat promptly and professionally.
• Offer information on travel options, packages, and tailor-made itineraries that suit the client's needs and preferences.
• Assist customers with booking and other travel-related queries.
• Problem Resolution:
• Address and resolve client complaints, issues, or concerns with empathy and efficiency.
• Coordinate with internal teams and travel partners to resolve issues related to booking errors, cancellations, or changes.
• After-Sales Support:
• Follow up with customers post-trip to gather feedback and ensure satisfaction.
• Handle refund requests, cancellations, and rescheduling requests as needed.
• Proactively inform customers of any changes to their travel plans and assist in making alternative arrangements.
• Customer Records Management:
• Maintain accurate records of customer interactions and transactions, using CRM systems.
• Update customer profiles with preferences to enhance future travel experiences.
• Upselling and Cross-Selling:
• Identify and suggest additional travel products or services that may interest clients.
• Upsell travel insurance, tours, or other services to enhance the travel experience.
• Market Knowledge and Product Awareness:
• Stay updated on travel trends, destinations, visa requirements, and travel advisories.
• Collaborate with the marketing team to promote new travel packages and offers.

Job Types: Full-time, Permanent

Pay: From ?20,000.00 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Location:

• North Goa, Goa (Preferred)

Work Location: In person