Job Description

Key Responsibilities :

• Customer Support : Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Issue Resolution : Identify customer concerns and provide solutions or escalate the issues to relevant departments.
• Product Knowledge : Stay up-to-date with the company's products/services to offer accurate information and advice to customers.
• Customer Engagement : Proactively follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Feedback Handling : Collect feedback from customers and report recurring issues or suggestions to the management for product/service improvement.
• Sales Support : Assist in promoting relevant products/services to customers based on their needs and inquiries.
• Data Management : Record and maintain detailed logs of customer interactions, transactions, comments, and complaints in the CRM system.
• Problem Solving : Investigate and solve complex customer issues by collaborating with other departments.
• Target Achievement : Meet daily, weekly, and monthly customer service targets, including handling a set number of inquiries or reaching a level of customer satisfaction.

Qualifications :

• High school diploma or equivalent (Bachelor's degree is preferred).
• Proven experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle a high volume of inquiries and manage stress effectively.
• Familiarity with CRM systems and MS Office.
• Preferred : Experience in the [industry related to your company, e.g., healthcare, beauty, tech].

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?23,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person