Job Description

Job Title: Customer Support Executive

Location: Andheri

Timing : 8:30- 5

Job Summary: We are seeking a highly organized and detail-oriented Customer Support Executive to join our dynamic team. The ideal candidate will have strong proficiency in Microsoft Word and Excel, with SAP knowledge being a significant advantage. This role involves preparing various performance reports, coordinating with internal teams, handling customer complaints, and ensuring effective communication between customers, distributors, and sales personnel.

Key Responsibilities:

• Performance Review and Reporting:
• Prepare New Product Performance Reviews.
• Compile the priority Report on a monthly basis.
• Generate Distributor-wise Priority Reports on a quarterly basis.
• Create and manage the Monthly Sales Programme.
• Prepare plant-wise sales details as required.
• Customer Support and Coordination:
• Arrange spare parts for customers from the plant.
• Register and manage customer complaints.
• Follow up with the QC team, coordinators, and customers for QC reports and spare parts.
• Forward complaints from end-users to the appropriate distributors and sales personnel.
• Additional Duties:
• Undertake any other responsibilities as assigned by the Management or Sales and Marketing Director.

Required Skills and Qualifications:

• Education: Any graduate with relevant experience.
• Experience: 1-3 years of experience in a customer support role.
• Technical Skills:
• Proficiency in Microsoft Word and Excel.
• SAP knowledge is preferable.
• Communication Skills: Excellent written and verbal communication skills.
• Organizational Skills: Highly organized and detail-oriented.
• Personal Attributes: Proactive, enthusiastic, and able to work effectively in a team.

Why Join Us:

• Opportunity to work in a dynamic and growth-oriented environment.
• Engage in a role that allows for both independent and collaborative work.
• Be part of a team that values proactive and enthusiastic individuals.

Job Types: Full-time, Permanent

Pay: ?20,520.56 - ?26,879.40 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift

Application Question(s):

• Current CTC, Expected CTC, Notice period?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Preferred)

Language:

• FLUENT English (Required)

Work Location: In person