Customer Care Executive (female)
Year Kothrud, Pune, Maharashtra, India
Job Description
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Job Title: Customer Care Executive (Female)
Experience: 0-1 year
Salary: 1.8 LPA
Location: Karve Road, Kothrud, Pune
Notice Period: Immediate to Maximum 15 Days
Education Qualification: Any Graduate
Language Preference: English, Hindi, MarathiJob Position: Reporting to Growth ConsultantJob Summary:
+91 9021868394
Experience: 0-1 year
Salary: 1.8 LPA
Location: Karve Road, Kothrud, Pune
Notice Period: Immediate to Maximum 15 Days
Education Qualification: Any Graduate
Language Preference: English, Hindi, MarathiJob Position: Reporting to Growth ConsultantJob Summary:
- Collecting feedback, handling customer complaints, and following up to ensure resolution.
- Keeping records of customer interactions.
- Head Office: Pune
- Customer Care:
- Create and maintain a customer database with contact information, keep updates, and use it for customer communication.
- Customer Feedback:
- Refer to the list of questions, make relevant changes, and improve questions periodically.
- Obtain feedback after product installation or new orders.
- Obtain feedback when ticket counts are high for customers.
- Use IVRS data and the Service Desk application data while making calls.
- Monitor and close completed tickets after receiving feedback from clients.
- Follow up to confirm satisfied closure of the call.
- Prepare and circulate summary reports each month to management.
- Customer Satisfaction:
- Select 10% of customers from the database.
- Compile and analyze data from customer satisfaction surveys.
- Automate the customer satisfaction index.
- Customer Satisfaction Tool:
- Determine the satisfaction level of each customer and product segment.
- Decide and coordinate improvement actions, inform the sales team, and present plans to the HOD of all plants.
- Monitor Customer Complaints:
- Register customer complaints and initiate corrective actions (CAR).
- Obtain actions from all involved departments.
- Coordinate and implement action plans, inform the sales team, and present completion plans to the HOD of all plants.
- Strong customer interaction and communication skills.
- Graduation in any field.
- Clear communication skills and ability to use positive language.
- Time management and effective listening skills.
- Working knowledge of MS Office.
- Ability to make impressive presentations.
- Good command of English and regional languages.
- Proficiency in writing emails and communications.
- Good teamwork skills.
- Strong communication and networking abilities.
- Creativity and writing skills.
- Good organization and planning skills.
- Timely declaration of Customer Satisfaction Index.
- Timely processing of documentation and complaints.
- Customer focus and adherence to ISO 9001:2015 customer-related clauses.
- Create, maintain, and improve processes for reports on completed and closed tickets.
- Internal:
- Plant Heads
- Sales teams across the company
- External:
- Clients (Existing & Potential)
- Coordination skills
- MS Office proficiency
- Cold calling
- Time management
- Communication skills
- Analytical skills
- Teamwork
- Day shift
- Morning shift
- Yearly bonus
- Bachelor's (Preferred)
- Hindi (Preferred)
- English (Preferred)
- Marathi (Preferred)
+91 9021868394
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Job Detail
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Job IdJD3323019
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKothrud, Pune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear